In 2007, Roger L. Brooks was on an airplane with his brother-in-law, Raymond Stanton, III. He handed Roger a book to read called, The Little Red Book of Selling by Jeffrey Gitomer. The book forever changed Roger’s outlook on his business. Roger became a columnist for several trade magazines, and began writing his first book on customer loyalty.
Roger signed a publishing agreement with Entrepreneur Press in December of 2009, and The Power of Loyalty: 10 Essential Steps to Build a Successful Customer Loyalty Strategy hit the bookshelves in June of 2010. Since then, Roger made a commitment to produce content and stimulate awareness about customer loyalty accross multiple industires.
The Power of Loyalty takes you through 10 Essential Steps to Build a Successful Customer Loyalty strategy. Roger provides real-life examples of his learning’s over the past eighteen years, and profiles 15 loyalty leaders. Among them are Starbucks, JetBlue, Subway, T.G.I. Friday’s, CVS/ Pharmacy, Saks Fifth Avenue and more. The Power of Loyalty is a first-of-its-kind, and promises to deliver a book full of beneficial information for any business wanting to initiate or enhance their customer loyalty strategy!